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Peter Fenzel, Mark Lee, and Matthew Wrather use the recent allegations of racism at Sesame Place as a jumping off point to overthink the phenomenon of centralization of authority and disempowerment of workers at the front line. What is the result when we have real interactions with fake stakes about things that are important?
Also, can you find my UPS package?
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I cackled at the mention of chatbots. I’m currently part of a project where I represent the daily operational side, where we are tasked to evaluate quality of specific data points, and a couple of years of experience has showed that the reasons are as plenty as the bits of sand at the beach. In comes another team who wants to immediately implement “categories,” because “surely you can categorize quality reasons to specific bins.” That was the last time I laughed as hard as today.